This page is generated from the same source as the agreement accepted in the app.
Credits are a virtual right of use that is used in artificial intelligence features within Quidit (coach messages, voice conversations, task feedback, etc.). Credits cannot be converted into cash, cannot be transferred between accounts or assigned to third parties and cease to be valid when the account is deleted. In the cases permitted by the Application, a User may purchase credits on behalf of another User; in this case the credits are allocated directly to the account of the User on whose behalf the purchase is made and this transaction is not deemed to be an assignment.
No refund is made for used credits. It is recommended that the User carefully review the content and price of the credit package before the purchase transaction.
Refund requests relating to unused purchases are subject to the refund policies of the platform on which the purchase was made and to mandatory consumer legislation: the processes of the Apple App Store apply to iOS purchases, those of Google Play to Android purchases and those of the payment service provider Creem (Merchant of Record) to web purchases.
The User may send refund requests to support@quidit.app together with the transaction date, the package name and the receipt/order number. For web purchases, the help link in the e-mail receipt sent by Creem may also be used. For App Store and Google Play purchases, the refund process is carried out through the relevant store’s own channels.